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Written By Views maker on Wednesday, September 29, 2010 | 10:14 PM

BSNL customer has to follow below mentioned procedure to get their grievances sorted out, ( AS TELECOM CONSUMERS PROTECTION AND REDRESSAL OF GRIEVANCES REGULATIONS, 2007 )

1. Call toll free no: 198, 1500 and register you complaint, get you complaint no.

2. All faults has to be rectified with in 3 days or max of 7 days  or remember if any time limit specified in terms and conditions shall apply.

3. If faults are not attended with in specified time limit can make a request to customer service nodal office of corresponding circle

4. If  still no received any communication with in 3 days or not satisfied with the service can make an appeal to appellate authority.

5. Finally legal remedy

Consumer Rights (extracted from BSNL customer manual)

  • Right to select operator of their choice.
  • Right to get information regarding tariff before provision of service and every time the tariff is changed, specially adversely affecting the consumer.
  • Right to be informed before activation of any value added service, which is chargeable.
  • Right to get the rebate of rental in case of continuous disruption of service for more than 3 days.
  • To seek legal remedy in case the grievances of the consumer is not settled.
  • To get refund of security deposit within 60 days of request of termination of service subject to adjustment of pending dues, if any.
  • Right of consumers for termination or disconnection of service : The consumer can get the service offered by BSNL terminated or disconnected any point of time by applying to the local BSNL office. The consumer is, however obliged to make payment of all the bills in respect of services availed by him.
  • Any consumer may, at any time,

1. during pendency of redressal of his grievance, whether by filing of complaint or appeal, under these regulations; or

2. before or after filing of complaint or appeal, under these regulations,

exercise his right conferred upon him under the Consumer Protection Act, 1986(68 of 1986) or any other law for the time being in force and seek redressal of his grievance under that Act or law.

For further information kindly check BSNL official website.


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